A man shows AirPods Pro at an Apple store on East Nanjing Road on October 30, 2019 in Shanghai, China. Apple’s new AirPods Pro with active noise cancellation are on sale on October 30 in China.

Wang Gang | VCG | Getty Images

Apple said on Friday that it’s replacing AirPods Pro headphones that have sound problems.

These problems include a static or crackling sound that increases in loud environments and issues with active noise cancellation.

Apple said AirPod Pros made after October 2020 don’t have the issue.

Owners who experience problems can contact Apple online or make an appointment at an Apple store to get their AirPods Pro replaced for free. Only devices that are confirmed to have the issue will be replaced.

The replacement only applies to the buds, not the charging case. Apple’s not offering a similar program for other AirPod models.

Crackling problems with AirPod Pros were reported by users earlier this year. In May, Apple issued support documents on its website with troubleshooting advice for the issue. It was replacing those units under warranty.

Apple’s AirPods are a popular line of wireless headphones. Apple doesn’t break out revenue from AirPods, but it reported $7.8 billion in other products revenue in the quarter ending in September, which includes AirPods along with other headphones and the Apple Watch.

You May Also Like

U.S. House panel to hold election security hearing with Facebook, Google, Twitter

FILE PHOTO: Facebook, Google and Twitter logos are seen in this combination…

Uber and Lyft expected to prevail in California ballot measure exempting them from state labor law

Dara Khosrowshahi, chief executive officer of Uber Technologies Inc., speaks during an…

Amazon loses One Medical CEO a year after acquiring primary care provider

In this article AMZN Follow your favorite stocksCREATE FREE ACCOUNT Amir Dan…
WhatsApp Rolls Out Instagram-Style Reply Bar for Status Updates to Beta Testers on iOS, Android: Report

WhatsApp Rolls Out Instagram-Style Reply Bar for Status Updates to Beta Testers on iOS, Android: Report

WhatsApp might have started out as a simple messaging platform, but the…